Production Schedule
Production Schedule
The purpose of charging a sample fee is to ensure a smooth and efficient customization process, deliver high-quality global fashion apparel, and minimize resource wastage. This approach enables us to better meet our customers' needs while maintaining professionalism and providing exceptional services in the custom clothing industry.
Step1 Order Confirmation:
Within 1-2 business days after you confirm your order, we will send you an order confirmation email containing your order details and the estimated production start date. This ensures that you're kept informed every step of the way.
Step2 Production Preparation
Within 2-3 business days after order confirmation, we will begin preparing the necessary materials and processes for production. This includes fabric procurement, pattern making, and process preparation, ensuring everything is in place for a smooth production flow.
Step3 Production
The production time for custom apparel depends on the order size and complexity. Typically, the production cycle ranges from 10 to 15 business days. We take great care in crafting each garment, ensuring that it meets your specific requirements with the highest quality and attention to detail.
Step4 Quality Inspection and Packaging
After production is completed, we carry out thorough quality inspections on each garment to ensure they meet our high standards. Once approved, the garments are carefully packaged to ensure safe and secure transportation to you.
Step5 Shipping Notification
Once your custom apparel is ready for shipment, we will send you a shipping notification email along with the relevant logistics tracking information, so you can easily monitor the status of your order.
XINYUAN sales service team will send you order status and production progress update information by email, SMS or online notification according to the agreed time frame. Chart for reference:
Actual production time may vary based on order volume, seasonal demand, and any special requirements. Rest assured, we will make every effort to complete your custom apparel within a reasonable timeframe, ensuring quality and timely delivery.
FAQ
The FAQ section provides convenient self-service support, allowing you to find timely answers to common questions without needing to contact our customer service team. This helps streamline the process and ensures quick solutions.
How to check my order status and production progress?
Regular Update Notification:
We will keep you informed with order status and production progress updates via email, SMS, or online notifications, based on the agreed time frame.
Customer Service Team Contact:
If you need instant updates on your order or have any questions, please don't hesitate to contact our service team. They will provide you with detailed information and support to assist you promptly.
How long has my order been confirmed? When can production start?
After the order is confirmed, we will begin arranging production as soon as possible. Typically, preparatory tasks such as reviewing order details and preparing materials will be completed before production begins. The exact production start time may vary depending on the order type and current production status. You can always check the order status with our service team to receive the most accurate and up-to-date information.
My order has exceeded the estimated completion date, and there is a delay, what should you do?
We sincerely apologize for the inconvenience caused. Production delays can occur due to various factors, such as increased order volume during peak seasons, raw material supply issues, or other unforeseen challenges. Rest assured, we will do our best to resolve the delay and accelerate the production process. If a delay occurs, we will notify you promptly so you can stay informed and up-to-date with the status of your order.
Do you provide international shipping and tracking service? How to check the logistics information of my order?
Yes, we offer international shipping services and will provide you with all the necessary logistics details. Once your order is shipped, we will send you information including the name of the shipping company, shipping method, and a tracking link, so you can easily monitor the logistics status and the estimated time of arrival for your order.
Who should I contact if there are any questions or complaints about the order or production?
If you have any questions, concerns, or complaints, we recommend contacting the business team that directly serves you. Alternatively, you can reach out to our customer service team using the contact information provided on our official website. We will respond to your inquiry as soon as possible and ensure that your issue is addressed appropriately.
Do you provide return and exchange services? How to deal with after-sales problems?
Yes, we offer a return and exchange service. If the goods you received have quality issues or do not meet your customized requirements, please contact us promptly with relevant photos and detailed descriptions of the problem. We will assess your situation and provide you with the necessary instructions for returning or exchanging the items.
GET A SAMPLE
Customizing a sample is the best way to understand our product! We recommend you order a custom sample to experience our quality and fit. Custom samples allow you to feel the fabric, assess the cut and comfort, and make adjustments to perfectly match your needs. Don't hesitate, to collaborate with our team to create a custom sample! If you have any questions, please contact our customer service team. We look forward to establishing a long-term partnership with you!