FAQs

Yes, we are a global custom clothing manufacturer with over 15 years of experience in the industry. We specialize in delivering high-quality custom apparel services to clients worldwide.

2024.05.21

Yes, we can customize clothing based on your design requirements. Simply provide us with your tech pack or design details, and our experienced design team will work closely with you to bring your vision to life.

2024.05.21

Not necessarily. While original design files like sketches or vector graphics are helpful, they’re not required. If you only have rough sketches or a basic idea, our design team can work with you to fully understand and develop your concept.

2024.05.21

We offer flexible custom clothing solutions to suit a variety of needs. Our standard minimum order quantity is 200 pieces per color per style, which helps ensure cost-effective production for brands and businesses.

However, we also provide a flexible customization option, allowing a lower minimum of 100 pieces per color per style when adding your logo or personalized branding.

We understand that every brand has different requirements, so our goal is to offer adaptable options that match your actual needs. Our sales team is here to support you and will work closely with you to determine the best approach for your project.

2024.05.21

The production lead time for custom clothing varies based on the order’s size and complexity. Generally, custom t-shirts take about 15–25 working days, hoodies around 25–30 working days, and jackets approximately 30–40 working days. Once your order is confirmed, we’ll discuss the specifics with you and provide a precise production schedule.

2024.05.21

Yes, we can provide samples. Simply reach out to us through our official website, and a dedicated sales representative will assist you with the sample request process, including details on sample fees and shipping options.

2024.05.21

The sample lead time usually ranges from 1 to 2 weeks, depending on the complexity and quantity of the order. Please note that this is an estimate, and the actual lead time may vary based on order volume and seasonal factors.

2024.05.21

The cost of customized clothing samples includes both the sample production fee and shipping charges. The production fee depends on the style, fabric choice, and complexity of the customization, while shipping costs are calculated based on the weight of the samples and the delivery destination. For detailed pricing, you can refer to our Sample Policy on our official website. We recommend contacting our sales team with your specific needs, and they will provide you with an accurate quote.

2024.05.21

The price of custom clothing is determined by several factors, such as the garment style, fabric choice, order quantity, and the level of customization required. To get an accurate quote, please reach out to our sales team with your specific requirements, and we will provide you with a detailed pricing estimate.

2024.05.21

We accept a variety of payment methods, including bank transfer, Western Union, and credit card payments. We will work with you to choose the most convenient and secure payment option for your order.

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Our packing includes:

• Inner packing: 1 piece per polybag.

• Outer packing: Carton.

We also offer customized packaging and private label services, tailored to your specifications, to help reinforce your brand image.

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Yes, we offer international shipping services. No matter where you are, we can ensure safe delivery of your custom clothing. Shipping costs will vary based on the destination and the weight/volume of your order.

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We are dedicated to delivering high-quality custom clothing that meets your expectations. If you’re not satisfied with the items you receive, please contact us right away with photos and a detailed description of the issue. We will evaluate the situation and offer a suitable solution, which may include a refund or a re-production of the items.

2024.05.21

Yes, we guarantee the quality of the custom clothing we produce and welcome third-party inspections. If you encounter any quality issues upon receiving your order, please reach out to us immediately. We will thoroughly investigate the matter and offer a suitable solution based on the situation.

2024.05.21

Yes, we offer large bulk ordering services for teams or brands. Our production capacity is well-equipped to handle large orders while ensuring timely delivery. Please get in touch with our sales team for more details and to inquire about special offers.

2024.05.21

You can contact us through the following methods:

• Email: Send your inquiries or order details to [Wenyulan@xinyuanfashion.com], making sure to include your questions or requirements in the subject line.

• Contact Form: Fill out the contact form on our official website with your detailed information and requirements.

Our sales team will respond promptly and provide you with all the information and support you need.

2024.05.21

We do not support retail sales but offer various logistics options to meet our customers’ needs. For express delivery, we primarily use DHL, FedEx, UPS, and our own specialized delivery lines. We can also work with the freight forwarder or air freight method of your choice, providing quotes for logistics costs for you to select.

For large orders, we recommend sea freight to help reduce shipping costs. Additionally, we support fast sample customization and can ship directly to your specified address.

Regarding drop shipping, we can fulfill orders using XINYUAN’s original design stock. If you have custom designs, we can mass-produce them and store them in our warehouse, allowing us to ship individual items directly to your customers.

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Absolutely! With over 20 years of experience, our team of five senior clothing designers can create custom clothing tailored to your specifications. If you have a specific product in mind, we can work with you to bring it to life.

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